Refund policy.

Deaf Santa Claus Foundation is a 501(c)(3) nonprofit. This policy covers two kinds of transactions: shop purchases and donations.

Shop purchases

Returns

We want you to be happy with what you received. If you’re not, we accept returns of unworn, unwashed merchandise in original condition within 30 days of delivery.

To start a return:

1. Email contact@deafsantaclaus.org with your order number and the reason for the return
2. We’ll reply with return instructions
3. Ship the item back to us — return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect
4. Once we receive and inspect the item, we’ll issue a refund to your original payment method within 5–10 business days

What we cannot accept

• Items worn, washed, or visibly used
• Items returned more than 30 days after delivery
• Custom or personalized items (unless they arrived damaged or incorrect)
• Final sale items (clearly marked at purchase)

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery with photos. We’ll cover return shipping and either send a replacement or issue a full refund.

Exchanges

We don’t currently process direct exchanges. If you need a different size or color, return the original and place a new order.

Donations

One-time donations

Because donations support our mission immediately, they’re generally not refundable. However, we understand that sometimes a donation is made in error — duplicate transactions, unintended amounts, or accidental gifts. If that happens, email us at contact@deafsantaclaus.org within 30 days of the donation, and we’ll work with you to resolve it.

Tax receipts have already been issued for donations once processed. If a refund is issued, your tax receipt will be voided and a corrected one issued.

Recurring donations

You can cancel a recurring donation at any time:

• Through your Zeffy account
• By emailing contact@deafsantaclaus.org with your name and the email you used to set up the donation

Cancellations apply to future charges. Donations already processed remain non-refundable except in the case of error.

Processing time

• Refunds to your card: 5–10 business days, depending on your bank
• Refund replies from us: Within 2 business days

Contact

Questions about a refund or return? Email us at contact@deafsantaclaus.org or write to:

Deaf Santa Claus Foundation
2028 E Ben White Blvd #240-8080
Austin, TX 78741